Veterinary Office Manager
Grand Island, NY Grand Island, NY Full-time Full-time $25 - $35 an hour $25 - $35 an hour 8 days ago 8 days ago 8 days ago Grand Island Animal Hospital is looking for an Office Manager to join their team! The Manager oversees client and staff scheduling as well as the day to day operations of the hospital.
The ideal candidate has a positive attitude, self motivated, helpful and detail orientated.
This is the ideal position for veterinary professionals that are looking for advancement! Required Skills, Knowledge and Physical Demands Communication skills in delegating tasks, resolving conflict, promoting products & services, relaying information.
Must be able to demonstrate respect and professionalism in all interactions with clients, staff and owners.
Team management skills that foster a positive workspace while encouraging and nurturing their teams growth.
An effective team manager is able to set boundaries, and can emphasize constant and effective communication within the workplace.
Must be adaptable and open to change.
Emotionally resilient in order to maintain extraordinary customer service during patient euthanasia, emergency situations and client conflict.
Functions:
Manage the day-to-day operations of the office, ensuring smooth and efficient workflow Oversee and train office staff on phone etiquette, customer service, and administrative tasks Maintain and review veterinary medical records of patients for completeness and accuracy.
Ensure the cleanliness and maintenance of the hospital and grounds through delegation to appropriate personnel or the hiring of appropriate contractors.
Ensure the proper practice standards as dictated by the American Animal Hospital Association (AAHA) are maintained.
Oversee all customer communications.
Provide advice and solutions regarding hospital policy, boarding protocols, clinic hours and services.
Establish guideline exchange of hospital policies, patients' conditions and cancellation or re-scheduling appointments.
Direct and perform resolution of customer conflict.
Coordinate employee information, and submit for processing by Human Resources.
Direct on-the-job training to develop employee skills, mentor and guide the support staff in their performance.
Make decisions about staffing needs, advancement, re-assignments, hours of work, and changes about support staff.
Interview and hire support staff to create an organized, respectful, and compassionate team.
Advise employees of performance requirements and progress, discuss progress during appraisals.
Resolve informal employee complaints, and maintain effective communication.
Ensure proper functioning of office equipment and coordinate repairs or maintenance as needed
Qualifications:
- Previous experience in medical office management is highly preferred - Strong leadership skills with the ability to effectively manage a team - Excellent organizational and time management skills - Proficient in using various office software applications (e.
g.
, Microsoft Office Suite) Job Type:
Full-time Pay:
$25.
00 - $35.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The ideal candidate has a positive attitude, self motivated, helpful and detail orientated.
This is the ideal position for veterinary professionals that are looking for advancement! Required Skills, Knowledge and Physical Demands Communication skills in delegating tasks, resolving conflict, promoting products & services, relaying information.
Must be able to demonstrate respect and professionalism in all interactions with clients, staff and owners.
Team management skills that foster a positive workspace while encouraging and nurturing their teams growth.
An effective team manager is able to set boundaries, and can emphasize constant and effective communication within the workplace.
Must be adaptable and open to change.
Emotionally resilient in order to maintain extraordinary customer service during patient euthanasia, emergency situations and client conflict.
Functions:
Manage the day-to-day operations of the office, ensuring smooth and efficient workflow Oversee and train office staff on phone etiquette, customer service, and administrative tasks Maintain and review veterinary medical records of patients for completeness and accuracy.
Ensure the cleanliness and maintenance of the hospital and grounds through delegation to appropriate personnel or the hiring of appropriate contractors.
Ensure the proper practice standards as dictated by the American Animal Hospital Association (AAHA) are maintained.
Oversee all customer communications.
Provide advice and solutions regarding hospital policy, boarding protocols, clinic hours and services.
Establish guideline exchange of hospital policies, patients' conditions and cancellation or re-scheduling appointments.
Direct and perform resolution of customer conflict.
Coordinate employee information, and submit for processing by Human Resources.
Direct on-the-job training to develop employee skills, mentor and guide the support staff in their performance.
Make decisions about staffing needs, advancement, re-assignments, hours of work, and changes about support staff.
Interview and hire support staff to create an organized, respectful, and compassionate team.
Advise employees of performance requirements and progress, discuss progress during appraisals.
Resolve informal employee complaints, and maintain effective communication.
Ensure proper functioning of office equipment and coordinate repairs or maintenance as needed
Qualifications:
- Previous experience in medical office management is highly preferred - Strong leadership skills with the ability to effectively manage a team - Excellent organizational and time management skills - Proficient in using various office software applications (e.
g.
, Microsoft Office Suite) Job Type:
Full-time Pay:
$25.
00 - $35.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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