Service Operations Representative

Job: Service Operations Representative

Pay: $16.00/hr

Shift: 1st Shift

Location: Grand Island, New York 14072

Duration: 3 Months

Job Description: 
The Service Operations Representative is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important part of the company's total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, best-in-class web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.
What will you do:            

  • Open install, training and upgrade calls

  • Maintain equipment records and warranties

  • Process service billing and credits

  • Set up Field Service Engineer new hires/transfers and terminations in SAP and Lotus Notes

  • Process consumable and part orders for field service team

  • Field inventory management

  • Process Service Product and Contract quotations and book orders

  • Process contract cancellations

  • Process up-front service sales and service invoicing

  • Coordinate instrument relocations

  • Process FLIP/Customer Conversion quotations


  • Experience with quoting, booking, invoicing, and general SAP administrative duties

  • Experienced (2+ yrs) in SAP, E1 and MS Office €“ or similar applications

  • Experience in working across functions and establishing strong working relationships

  • Strong written and verbal communication skills

  • Strong critical thinking and problem-solving skills

  • Solid organizational, time management and multi-tasking abilities

  • Driven self-starter who seeks continuous improvement and embraces PPI

  • Works with minimal supervision to achieve organizational goals

  • Comfortable working independently and in a team environment

  • Works well under pressure to meet deadlines

  • Financial Acumen €“ comprehends the impact of booking and billing preferred

  • Six Sigma/Change Management qualifications preferred


  • BS/BA in business administration or related field preferred

  • Experience, Knowledge, Skills, Abilities.

Company Description:

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry oriented Business Process. Our end-to-end Business Process as a Service (BPaaS) solutions support complex, high-value, knowledge-based work. Combining applications, platforms, infrastructure, knowledge processes, and domain expertise allows us to deliver greater efficiencies and innovative business capabilities.

Salary: $16.00/hr

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