Service Operations Representative - Grand Island, NY

Job ID :
Location :
US - New York - Grand Island
Job Description
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
How will you make an impact?
As a Service Operations Representative you will contribute to customer's satisfaction and take care of meeting customer's needs. You will impact customer satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team. Additionaly you'll mpact the Company's achievement of sales and service plan and forecast by ensuring the timely and accurate processing of orders, contracts, service calls etc.
What will you do?
Act as first point of contact for the Field Service Team by opening install, training and upgrade calls to ensure timely installation of instrumentation
Maintain all instrument equipment records and warranties in North America
Co-ordinates with internal departments (GSS, Customer Care & Finance) to provide relevant information and input for all Service Contract Business
Works together with Regional Managers and Team Leaders to get inqueries solved
Responsible for processing contract quotes, booking contracts against purchase orders and invoicing by executing the required tasks in SAP in a timely manner, within the company rules and guidelines
Ensures accurate and timely delivery of information, staying with in Service Levels
Process up-front service sales and service invoicing
Coordinate instrument relocations
How will you get here?
BS/BA in business administration or related field preferred
Experience, Knowledge, Skills, Abilities
Experience with quoting, booking, invoicing, and general SAP administrative duties
Experienced (2+ yrs) in SAP, E1 and MS office ? or similar applications preferred
Experience in working across functions and establishing strong working relationships
Strong written and verbal communication skills
Strong critical thinking and problem solving skills
Solid organizational, time management and multi-tasking abilities
Driven self-starter who seeks continuous improvement and embraces PPI
Works with minimal supervision to achieve organizational goals
Comfortable working independently and in a team environment
Works well under pressure to meet deadlines
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission?enabling our customers to make the world healthier, cleaner and safer.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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